Tigo Energy unveiled a new set of customizable features of the Tigo Energy Intelligence (EI) platform. With a newly retooled, upgraded and tiered approach to delivering the right solar monitoring and insights, even small- and mid-sized installation companies can manage their growing solar customer portfolios sustainably.
The Tigo EI Platform now offers upgrade options that deliver even more of the right information at the right time via a user-friendly interface to installers, asset managers and down to the individual system owner. Most notably for rapidly scaling installers, EPCs and O&M providers, the new EI Professional package provides a centralized view of critical health and performance data of all systems under management. Beyond a scalable monitoring experience and a simple, flat-price model, the EI Professional package includes:
- one-click enrollment for company-wide, unlimited-seat subscription access covering all systems under management,
- a portfolio-wide dashboard with a prioritized view into critical data, such as health status, production, performance, equipment status, location data and commissioning time tracking, and
- time-saving features including advanced tagging, grouping and site filtering for improved management, maintenance, optimization and trend analysis.
Solar installers use the Tigo EI Platform to gain improved insights into installation status, decrease O&M costs and monitor energy generation and system performance. The standard system-by-system monitoring view, now named EI Basic, remains free of charge and includes module-level resolution and insight into third-party hardware. More advanced monitoring and analytics tools, historical data and minute-level monitoring resolution, among others, are available via a simple, in-platform upgrade to EI Premium.
“As we watch the number, size and complexity of the residential and commercial systems we deploy increase, we found that the only way to scale was with a comprehensive way to monitor, diagnose and optimize those systems,” said Garrett Brandt, owner at Radius Energy. “When you consider the cost of even a single truck roll or the opportunity cost of a one-week delay in getting an invoice out post-commissioning, a paid subscription to avoid either makes sense right away. The features now available via the Tigo EI Platform don’t just add value in terms of savings but represent new opportunities for us on the installer side.”
Installer training materials for the EI Platform are now available in the Tigo Academy. Tigo Academy offers new and existing customers and installers an efficient way to learn about Tigo software through hands-on demonstrations and tutorials on how to leverage Tigo software for optimal system performance and customer satisfaction.
“To stay competitive, installers have to become more agile while providing more post-installation services, which is why Tigo has developed increasingly sophisticated options in the EI Platform that deliver the right management tools to the variety of customers we serve,” said Archie Roboostoff, vice president of software, at Tigo Energy. “Software plays an increasingly important role in ensuring that solar deployments reach peak performance while continuously analyzing trends to see where improvements can be made. The EI Platform is designed to identify system issues before production is impacted. System owners expect quality and reliability, and the EI Platform helps to deliver both.”
News item from Tigo Energy
